Skip to main content >
Terms & conditions of sale
- ALL ORDERS must be paid for in full at time of order
- Special orders and closeouts can not be returned, all sales final
- All products are subject to variations in shade, size and characteristics of species
- Customer agrees to pay a 50.00 charge on all returned checks
- Customer must inspect all materials prior to installation. Once material is installed no claim will be honored
- Returns of any unopened materials will be accepted within 7 days of sales receipt. Returns are subject to a 25% restocking fee.
- All jobs we measure allow for a few boxes to be left over for any repairs or damage that might occur. This is done in the event of a product being discontinued
- Customer must inspect all packaging for damage prior to accepting material. No claim will be made once material has been accepted by customer or agent of customer.
- Prices quoted are only good for 7 days and are subject to change due to Manufacturers increases
Installation and sanding requirements
- The building should be completely closed in with outside windows and doors in place
- All wet trades (drywall, paint, ceramic) should have completed their work
- HVAC should be running for a minimum of 1 week prior to material delivery
- Temperature should be between 60 and 80 degrees Fahrenheit and 30 and 50 percent humidity
- A humidifier is recommended in colder months when the heat is on causing the wood to contract
- A dehumidifier is recommended in the warmer months when the ac is on which may cause the wood to expand
- If not part of the HVAC systems, portable units are recommended
- Mainland Flooring cannot be held accountable for interior conditions or movement in the floor
- Installation is only guaranteed on 3/4' subfloor. OSB is not an acceptable subfloor because it lacks the holding power of fasteners or regular plywood. The installation of 1/2" plywood may be required to guarantee installation
- Furniture, appliances and existing floor coverings must be removed unless stated in contract. If not, there will be a charge of 75.00 per man, per hour
- Removal and replacement of furniture by Mainland Flooring is at the risk of the homeowner. We can not be held responsible for any damage that may occur
- If the homeowner is handling floor preparation all floor coverings, padding, staples, tack strips, luan, etc must be removed and must be broom swept and free of debris
- Any additional work or unforeseen repair work will be additional and charged a rate of 75.00 per man, per hour
- ANY MATERIALS SUPPLIED FROM HOMEOWNER, BUILDER OR CONTRACTOR THERE WILL BE NO WARRANTY ON THE LABOR SINCE THE MATERIAL WAS NOT PURCHASED FROM MAINLAND FLOORING
- Sanding the floors require an adequate amount of power. If there is not enough power the homeowner will be responsible for obtaining a licensed electrician
- Some moldings may be knicked during the sanding process, would be best to remove and/or replace or some touch up may be required
- Please limit all traffic including pets
- If floors are finished with waterbased poly 1 week is required for area rug replacement, 2 weeks for oil-based poly
- Please wait 48 hours before replacing furniture.